Widerrufsrecht
RETURN POLICY
If there is no reason with the item just you do not want it, we have a 7-days return policy, which means you have 7-days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, and you need to pay for the delivery&return transport costs.
To start a return, you can contact us at ramsvika.auto@gmail.com or “Chat with Us" online. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
TECHNICAL SUPPORT
Instructions are usually provided for the product you purchase. If you have questions, we will be reached immediately on the website via 'Chat with Us' button, or you can also send emails to ramsvika.auto@gmail.com to contact us. If not answered instantly, questions are usually addressed within 24 hours. Proficient in both Chinese and English, we can communicate with engineers and customers directly.
If there is no reason with the item just you do not want it, we have a 7-days return policy, which means you have 7-days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, and you need to pay for the delivery&return transport costs.
To start a return, you can contact us at ramsvika.auto@gmail.com or “Chat with Us" online. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
WARRANTY POLICY
Our Android radios all have one year warranty. If the radio fails within one year after you receive it, which can either be replaced or repaired for free.
Except for these:
1. Damage caused by: Undue wear & tear, waterlogged, misused, improper installation or operation, neglect, accident.
2. Any damages caused by improper packaging when buyers return the item to us.
3. If the item was disassembled or repaired by an unauthorized person.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES POLICY
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
TECHNICAL SUPPORT
Instructions are usually provided for the product you purchase. If you have questions, we will be reached immediately on the website via 'Chat with Us' button, or you can also send emails to ramsvika.auto@gmail.com to contact us. If not answered instantly, questions are usually addressed within 24 hours. Proficient in both Chinese and English, we can communicate with engineers and customers directly.